A Traditional Chinese Medicine Clinic Downstairs in a Community Innovates Its Service Model

Traditional Chinese Medicine practitioners prescribe prescriptions based on the patient's symptoms, while AI-powered moxibustion robots perform the services. This traditional Chinese medicine clinic, located downstairs in the Helenburgh residential complex in Kaiping, Jiangmen, is offering a brand-new diagnosis and treatment approach, providing efficient and convenient service to nearby residents.

The Li Jinshu Traditional Chinese Medicine Clinic features a tiered layout. The first floor houses registration and medication collection, as well as a display area showcasing the medicinal and edible elements of food therapy. The second floor houses the diagnostic department and an intelligent physical therapy area. In the second-floor intelligent physical therapy area, two advanced robotic devices provide services. After the physician determines the diagnosis and treatment based on observation, auscultation, questioning, and palpation, the patient is assigned to the robotic physical therapy area, where the robot delivers the appropriate physical therapy plan.

Human-machine collaboration: Traditional Chinese Medicine practitioners now have "smart assistants."

In traditional Chinese medicine, after completing their consultation, the physician must personally perform moxibustion and other services on the patient, often taking up nearly an hour per patient. In a single day, a single physician can only serve three to four patients at most. This model not only limits the clinic's capacity but also increases patient wait times. Since the introduction of the robot, the store's operations have undergone significant changes. Now, after the physician completes the diagnosis, the Zhimei Kangmin moxibustion robot takes over and provides follow-up services, increasing the clinic's daily capacity by over 50%. Patient wait times are significantly reduced, allowing physicians to focus more on diagnosis, achieving optimal human-machine collaboration.

Lowering the barrier to entry and integrating diverse business formats

Difficulty in consistent moxibustion accuracy, smoke nuisance, and high labor costs have long been pain points for traditional moxibustion services. These services require experienced, professional technicians, while also incurring significant costs and expenses. Therefore, the technological breakthroughs of moxibustion robots have not only improved service efficiency within the clinic itself, but more importantly, lowered the barrier to entry for the industry.

Now, not only in professional TCM clinics, but also in many non-TCM service locations, such as postpartum care centers, rehabilitation centers, and beauty salons, moxibustion robots can provide professional-grade moxibustion services to customers. This makes services that once required professional technicians more accessible and creates a new type of business integration. Dr. Li, director of the Li Jinshu Traditional Chinese Medicine Clinic, stated, "Modern technology must advance, and Traditional Chinese Medicine, as the essence of Chinese culture, must advance even more! Improving service efficiency through technological means in our clinics will allow TCM services to benefit more people." With the in-depth application of the Zhimei Kangmin intelligent moxibustion robot in various fields, the ancient wisdom of Traditional Chinese Medicine is being used more efficiently and safely by modern people, providing endless possibilities for a wider range of service organizations to expand their offerings.